Without adding to your team's workload.
A more intelligent way to manage new-client enquiries.
24/7 AI brings telephone calls, website chat and email enquiries into one structured intake operation — helping your firm respond faster, qualify prospective clients, coordinate consultations and maintain control over every stage of the enquiry journey.
Available 24/7. Built for legal. Controlled by your firm.
Your firm invests in building its reputation, attracting enquiries and delivering exceptional legal services.
But what happens when a potential client makes contact?
The enquiry is valuable. The opportunity is real.
But without a clear and timely response, that prospective client may simply approach another firm.
24/7 AI helps bridge the gap between initial interest and meaningful client engagement — giving prospective clients a responsive first experience while reducing the administrative burden on your team.
Potential clients don't all contact your firm in the same way. Your intake infrastructure shouldn't depend on which channel they choose.
A professional first response when your team is unavailable.
Meet Ava, your firm's AI voice intake assistant. Ava handles incoming calls, identifies the nature of the enquiry, follows your firm's approved intake process and guides suitable prospective clients towards the appropriate next step.
Turn website visitors into meaningful conversations.
Engage prospective clients while they're actively exploring your services. Collect relevant information, identify their requirements and guide them towards the appropriate team or consultation pathway.
Bring structure to enquiries arriving in your inbox.
Capture incoming enquiries, organise relevant information and support the appropriate routing and follow-up process — without relying entirely on manual administration.
Three ways to reach your firm. One structured approach to what happens next.
A call answered isn't necessarily a consultation booked. An email received isn't necessarily an opportunity progressed. That's why 24/7 AI is built around the complete journey from first contact to the next meaningful action.
Engage with new enquiries across telephone, website chat and email, including outside traditional office hours.
Identify the nature of the enquiry and guide prospective clients through the appropriate practice-area intake process.
Capture the information your firm requires, with structured questions and confirmation of essential contact details.
Direct enquiries towards the appropriate practice area, team member, calendar or approved escalation pathway.
Offer suitable enquiries a consultation or callback. Where appropriate, firm-approved email and SMS workflows help keep the next step clear.
Give your team visibility into intake activity, enquiry status, communications and outcomes.
From first contact to structured intake — without the unnecessary back-and-forth.
Behind every great client experience is an operation that works. 24/7 AI brings the essential elements of new-client intake into one intelligent environment, helping your team move beyond disconnected inboxes, manual call notes and fragmented follow-up processes.
An intelligent platform designed around how law firms operate.
A family law enquiry isn't a conveyancing enquiry. An employment dispute doesn't follow the same intake as a private client matter.
A regulated law firm needs more than an AI assistant following a generic script. 24/7 AI is designed exclusively around the requirements of UK legal practices.
Family, private client, employment, property, litigation, commercial and beyond can each follow distinct intake requirements within one consistent infrastructure.
Built around the professional responsibilities, confidentiality expectations and oversight requirements that shape how regulated law firms operate.
Your firm determines what information matters, how enquiries should be managed and when human involvement is necessary.
Firm-approved processes, clear operational boundaries and appropriate human involvement at every stage of the enquiry.
Different practice areas. Different requirements. One intelligent system.
AI designed around the responsibilities of SRA-regulated firms.
For law firms, adopting AI isn't simply about efficiency. It's about using technology confidently, with appropriate boundaries, transparency and oversight. 24/7 AI is designed around the principle that your firm remains in control of its client-intake operation.
Define the information collected, questions asked and next steps followed across different enquiry types.
Retain human involvement where professional judgement, escalation or approval is required.
Ava is designed to support administrative intake, not provide legal advice or act as a solicitor.
Keep client-facing follow-up aligned with your firm's agreed instructions and approved templates.
Support clearer oversight of intake activity, system actions and configured workflows.
Build your implementation around documented information-handling arrangements, access requirements and appropriate safeguards for sensitive information.
Technology should support your firm's professional responsibilities — never replace them.
The value of AI shouldn't be measured simply by how many calls it answers. It should be measured by what it helps your business achieve.
A better first response isn't just good service.It's good business.
Provide prospective clients with a timely first response, including when your team is unavailable.
Give suitable prospective clients a clear route from initial contact to booking or follow-up.
Spend less time collecting information, coordinating responses and manually progressing enquiries.
Allow your legal professionals to focus more of their working day on matters requiring their expertise.
Give prospective clients a structured first interaction, regardless of the time or channel through which they contact you.
Understand enquiry patterns, intake activity and opportunities to improve the process.
Whether you're improving first-response capacity or coordinating client intake across a larger organisation, 24/7 AI offers three levels of solution.
Intelligent intake. A stronger first response.
The essential infrastructure for firms ready to make new-client enquiries more responsive, structured and efficient. An intelligent starting point for core intake, qualification and consultation workflows.
Explore CoreMore sophisticated workflows. Greater operational visibility.
For firms managing multiple practice areas, team calendars and more complex intake requirements. Designed to support advanced routing, prioritisation, reporting and expanded integration requirements.
Explore GrowthIntelligent intake infrastructure at scale.
For larger, multi-office or operationally complex firms needing tailored configuration, sophisticated routing and closer implementation support. Designed around your organisation's demands.
Explore EnterpriseOne specialist legal technology partner. Infrastructure designed around your firm.
Introducing new technology shouldn't mean abandoning the systems and processes your team already relies on.
24/7 AI is designed to fit into your firm's existing operational environment, connecting intake activity with the calendars, communication tools and relevant practice-management systems that support your client journey.
Our Growth and Enterprise solutions accommodate more sophisticated integration requirements, with legal practice-management connectivity, including Clio, forming part of our integration roadmap.
Better-connected systems. Less duplicated work. A more efficient client journey.
We're opening early access to a select group of UK law firms looking to modernise how they manage new-client enquiries.
Participating firms will have the opportunity to introduce 24/7 AI through a structured onboarding process, work closely with our team and provide input into future platform development.
An opportunity for forward-thinking practices to get closer to the technology shaping the future of legal client intake.
Discover how 24/7 AI can help your firm respond more intelligently, operate more efficiently and turn more enquiries into meaningful client conversations.
Let's explore what a better intake operation could look like for your firm.
